Test your knowledge on user pain points | Start the UX Design Process: Empathize, Define, and Ideate | Week 2
Start the UX Design Process: Empathize, Define, and Ideate (Week 2)
Test your knowledge on user pain points
Conduct user interviews, Optional - Learn about empathy maps, Identify user pain points, Lecture Identify user pain points, Pain points vs. solutions, Products that address pain points, Create personas, Week 2 review
Question 1
Which of the
following is an example of a pain point? Select all that apply.
Struggling
to read the small text in an app.
Unresponsive
touch screen options
Discovering
the chat function on a site is switched off during the posted hours of
operation.
Receiving an
update via email about a product’s availability
Question 2
How can an
empathy map help UX designers understand a user’s perspective?
It can
convey to UX designers what users think, say, feel, and do regarding their
experience with a prototype.
It can help
UX designers market a product to a different group of users
It can help
UX designers assume what users want.
It can help
UX designers solve problems they think users have.
Why this answer?
An empathy
map is an easily-understood chart that explains everything the designer learns
about a user.
Question 3
Which of the
following is an example of a process pain point?
User
encounters a paywall pop-up in the middle of a digital article
User faces
difficulty adding an item to an online shopping cart
User is
unable to find answers to a question on their own
User
encounters a website navigation link they cannot select or click
Why this answer?
Process pain
points are frustrations that stop the user going from point A to point B. If
there’s an issue with completing an experience, such as moving an item to a
shopping cart, that’s considered a process pain point.
Question 4
Most pain
points fall into one of four categories: product, financial, process, or
support.
True
False
Why this answer?
Most pain
points fall into one of four categories: product, financial, process, and
support.